Erewhon is California's premier destination for organic wellness and high-end goods. To protect its curated inventory without compromising the premium customer experience, Erewhon partnered with Lexius to implement an AI-powered theft prevention solution.
The Challenge
Protecting premium inventory while maintaining an exceptional customer experience
High-Value Inventory
Every lost product, from rare supplements to specialty items, carries a significant financial impact.
Subtle Theft
Organized retail crime and under-scanning at checkout often go unnoticed in the fast pace of the store.
Preserving the Brand
Erewhon must protect its shelves without disrupting the seamless, luxury shopping experience customers expect.
The Solution: Seamless
Integration
Lexius deployed a solution that plugged directly into Erewhon's existing camera infrastructure. The system uses advanced AI to detect suspicious behavior in real time, such as item concealment in aisles.
Alerts are sent straight to the security team's mobile devices, enabling
discreet, proactive responses that preserve the Erewhon customer experience.
<2s
Detection Time
24/7
Monitoring
The Workflow
Our platform empowered the Erewhon team with a simple, three-step process
Video: Erewhon store director discusses the platform's impact
Detect
AI flags a potential incident in under 2 seconds.
Verify
The team instantly receives a short video clip to
confirm the event.
Deter
Staff discretely intervene, preventing losses
before they occur.
Key Results & ROI
In the first 6 weeks, Erewhon Beverly Hills saw remarkable improvements
60%
Reduction in Shrinkage
Significant decrease in inventory loss
$3,000+
Prevented Losses per Month
Direct cost savings measured
3x
Return on investment
Clear financial impact
50%
Less Time on Manual Review
Improved operational efficiency
Timeline to Results
15 mins
Installation
Same Day
First shoplifter caught
A Concrete Example
Prevented Loss: $124 worth of stolen goods
How It Happened
1
Detection
Lexius AI identified a customer using a two-bag tactic: scanning one bag while leaving a second bag with $124 in products unscanned.
2
Alert
An instant alert was sent to security at the exit, who intercepted the customer as they attempted to leave.
3
Prevention
The customer was required to pay for the unscanned items — stopping the theft before it became a loss.
"We would’ve never caught this type of theft with traditional surveillance."
Testimonials
Hear from the Erewhon team about their experience with Lexius
"The platform gives us eyes where we never had them
before. It's like having an extra team on staff, constantly
looking out for the business."
S
Store Director
Erewhon Beverly Hills
Operations
“My staff is addicted to the app. Lexius acts as a powerful deterrent, letting us focus on prevention instead of chasing losses. The ROI speaks for itself.”
D
Director of Loss Prevention
Erewhon
Security
Try Lexius Free for 30 Days
Interested in stopping more theft? Get started for free and see how much your losing due to theft.
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